As General Manager of Hyatt Place Rapid City/Downtown, Stephanie leads the hotel with charm, strategy and operational excellence — acting as the conductor of a high-performing hospitality orchestra. Her goal is to ensure every guest leaves with a smile and every team member feels motivated, inspired and proud to be part of something exceptional.
Stephanie Carter
General Manager | Hyatt Place
Professional Passion
Stephanie is driven by the opportunity to create memorable guest experiences and to build a team culture rooted in pride, empowerment, motivation and a service-obsessed mindset. There’s nothing more rewarding than hearing a guest say, “I can’t wait to come back” — and knowing her team made that happen.
Personal Interests
Living in Custer, South Dakota, Stephanie is fortunate to be just five minutes away from some incredible fishing spots. Her family enjoys fishing, running their family ranch and soaking in the beauty of the Black Hills. She is a proud mom of four and grandma of two, and much of her free time is spent creating lasting memories with them.
Best Part of my Job
The most fulfilling part of her role is knowing that the servant leadership she strives to model each day creates a ripple effect — positively impacting both the guests and the team she has the privilege of leading.
Community Involvement
Custer Wildcat Wrestling
Custer AAU Youth Wrestling
Education
Bachelor of Science – University of South Dakota
Associate of Applied Science – National American University